Consumer Complaints Management System Guideline “The Guideline”

This is the official document explaining NICTA’s step-by-step process for handling complaints about ICT services in Papua New Guinea. It ensures fairness, transparency, and timely resolutions for all consumers.

Key Highlights

  • ·Based on the ICT Act 2009 and Consumer Protection Rules.
  • 10 clear steps from first contact to final follow-up.
  • Protects your rights with quick acknowledgments, fair investigations, and real fixes.

Why Read This? Understand exactly what happens when you complain—so you feel confident and informed.