1. Introduction
The National Information and Communications Technology Authority (NICTA) is committed to protecting your privacy and ensuring a secure online experience. This Privacy Policy details how NICTA collects, uses, processes, and safeguards personal information obtained through our official portal, online submission forms, portals (including the Online Type Approval System), and digital services.
By accessing and using this website, you consent to the data collection and usage practices described in this policy, in accordance with the National Information and Communications Technology Authority Act 2009 (NICTA Act) and other relevant regulatory frameworks of Papua New Guinea.
2. Information We Collect
We collect both personal and non-personal information when you interact with our website.
A. Information You Provide Voluntarily
- Contact & Identity Information: Name, email address, physical address, telephone number, and organization name when submitting public inquiries, licensing applications, or complaints.
- Technical Compliance Data: Technical specifications, organizational documentation, and identity verification details submitted via the Online Type Approval System or other portal configurations.
- Feedback & Submissions: Information provided during public consultations, consumer feedback submissions, or formal dispute resolutions.
B. Information Collected Automatically
- Web Traffic and Logging Data: IP addresses, browser type, domain names, access times, and referring website addresses.
- Cookies: Small text files placed on your device to optimize website functionality, remember preferences, and analyze web traffic patterns. You may choose to decline cookies through your browser settings, though doing so may limit your access to certain website features.
3. How We Use Your Information
NICTA uses the collected information for the following specific purposes:
- Regulatory Processing: To review, evaluate, and manage applications for ICT licensing, spectrum allocations, and type approvals.
- Service Maintenance: To operate, secure, and maintain the performance and technical integrity of the NICTA portal.
- Public Communication: To respond to consumer complaints, answer official inquiries, and distribute relevant updates or regulatory notices.
- Statistical Analysis: To compile anonymous statistical data regarding website traffic and user patterns to improve our online infrastructure and service delivery.
4. Disclosure and Sharing of Information
NICTA does not sell, rent, or lease its user lists to third parties. Your information will only be shared under the following structured circumstances:
- Inter-Government Coordination: Information may be shared securely with relevant Papua New Guinea government agencies or statutory bodies when required to complete a joint regulatory procedure or service request.
- Legal & Law Enforcement Obligations: We may disclose personal data if required to do so by law, court order, or legal process served on NICTA, or to protect and defend the rights, property, and safety of NICTA, its users, or the public.
- Authorized Third-Party Service Providers: Trusted partners providing operational IT infrastructure, website hosting, or analytical support under strict confidentiality agreements that prohibit the use of your data for any other purpose.
5. Data Security
NICTA implements rigorous technical, administrative, and physical security measures to safeguard your personal data from unauthorized access, modification, disclosure, or destruction. Secure areas of the portal handling sensitive regulatory submissions utilize standard cryptographic protocols (such as SSL/TLS) to encrypt data in transit.
While we make every effort to secure our networks, no transmission over the internet or cloud-hosted environment can be guaranteed 100% secure. Users are encouraged to protect passwords, use secure connections, and report any observed security anomalies.
6. External Links
The NICTA website may contain links to external web platforms (such as international standards organizations, telecommunications partners, or alternative government portals). NICTA is not responsible for the privacy policies, content, or data security measures employed by external, third-party sites. We encourage you to review the privacy statements of any website you choose to link to from our portal.
7. Accessing and Updating Your Information
You have the right to request access to the personal information NICTA holds about you, as well as request corrections to any inaccuracies. For users accessing specialized portals (such as the Online Type Approval System), profile and application records can typically be viewed and updated directly via your secure registration dashboard.
For alternative records updates, you may contact the NICTA Secretariat or web administration team directly.
8. Changes to this Privacy Policy
NICTA reserves the right to periodically update this Privacy Policy to reflect evolving regulatory frameworks, updated technological measures, or internal policy updates. We encourage you to review this page regularly to remain informed about how we are protecting your information.
9. Contact Information
If you have questions, concerns, or feedback regarding this Privacy Policy or NICTA’s data management practices, please contact us:
National Information and Communications Technology Authority (NICTA) Physical Address: Corner of Frangipani & Croton Street, Hohola, Port Moresby, NCD, Papua New Guinea
Postal Address: P.O. Box 8444, Boroko, National Capital District, Papua New Guinea
Email: support@nicta.gov.pg / info@nicta.gov.pg
Official Portal: www.nicta.gov.pg