Category: Guidelines
In the context of ICT (Information and Communication Technology) regulation, a guideline document is a formal instrument issued by a regulatory authority that provides practical instructions, best practices, and technical frameworks for complying with primary legislation and standards.
While legislation (Acts) provides the “what” and regulations provide the “legal rules,” guidelines provide the “how.”
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Consumer Complaints Management System Guideline “The Guideline”
The National Information and Communications Technology Authority (NICTA) is responsible for ensuring that consumers in Papua New Guinea (PNG) receive fair, reliable, and high-quality ICT services. This Guideline explains how…