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Consumers of ICT services will need to raise all complaints to their service provider initially before any escalation is made to NICTA.

NICTA will give each service provider up to thirty (30) working days in which to respond and resolve the complaint. The complaint may be referred to NICTA in the instance that the consumer is not satisfied with the outcome or the manner in which the complaint was handled by the service provider and further, that the complainant has exhausted all available means of escalation for redress available with the service provider.

To lodge a Complaint please go to: Consumer Complaints Page

Please be advised that all cybercrime related complaints are to be reported to the police for further review and necessary action.

You may also liaise with officers from the RPNGC Cybercrime Unit for further guidance

Royal Papua New Guinea Constabulary (RPNGC) Website : www.rpngc.gov.pg