Consumers deserve reliable, consistent, and high-performing connectivity that matches the monetary value they pay to network operators. Quality of Service (QoS) Awareness highlights NICTA’s continuous mandate to monitor, evaluate, and benchmark the performance of telecommunications networks across PNG, covering metrics such as call drop rates, internet latency, and data throughput. By educating the public on QoS standards, NICTA helps consumers understand their service benchmarks while simultaneously holding operators accountable to meet the minimum performance thresholds stipulated by law.