Day 1/5: What NICTA Regulates
We handle major issues with your licensed phone and internet providers, including:
- Billing Errors: Incorrect charges or unexplained credit loss.
- Network Quality: Poor signals, constant dropped calls, or slow internet.
- Unfair Rules: Sudden price hikes or tricky terms and conditions.
Do reach out to your provider first, before coming to NICTA.
Day 2/5: Step 1 – Contact Your Provider First
Before coming to NICTA, you must log your issue directly with your operator. Always ask them for a Complaint Reference Number.
Digicel: Call 123 / CustomerCarePNG@digicelpacific.com
Telikom: Call 1555 / mobile_support@telikom.com.pg
Vodafone: Call 123 / info@vodafone.com.pg
Day 3/5: Social Media vs. Cybercrime
Online Harassment or Bad Content: Use the app’s built-in “Report” or “Block” button immediately.
Cybercrime (Scams, Threats, Fraud): This breaks the law. Take screenshots and report it directly to the Police, not to NICTA.
Day 4/5: When to Escalate to NICTA
If your provider doesn’t resolve the issue, you can formally escalate it to us.
Note: Venting or posting complaints on social media is not an official path and cannot fix the issue legally.
What to send us: Your provider’s Reference Number and copies of your chat/email history with them.
Day 5/5: Enforcing Your Rights
NICTA has powers under the Act to inquire, investigate and request for information from Licensees for consumer related issues and service standards obligations. Our consumer guidelines exist to protect you and keep Papua New Guinea safely connected.
To file an unresolved complaint, visit www.nicta.gov.pg.
📞 Inquiries: 303 3200 | ✉️ Email: complaints@nicta.gov.pg